Fynlo AppSumo customers receive full access to our support channels to ensure a smooth onboarding experience and ongoing product use. Below is a breakdown of the support level included with your AppSumo purchase.
What Support Do AppSumo Users Get?
✔ Email Support (Included)
All AppSumo users have access to priority email support through our team.
You can contact us anytime at support@fynloapps.com.
✔ Help Center Access
You’ll have full access to our Help Center, including:
Step-by-step guides
Troubleshooting articles
Setup instructions
Product updates
✔ Bug Reporting & Issue Resolution
If you encounter a bug or system issue, our team will review and address it according to our standard internal SLA.
AppSumo customers are fully included in our product maintenance and improvement cycle.
What Support Is Not Included
✘ No Phone Support
AppSumo plans do not include phone or live call support.
✘ No Dedicated Success Manager
AppSumo users are not assigned a dedicated account manager or success manager.
✘ No Custom Feature Development
Customizations, special configurations, and feature requests outside the roadmap are not included.
Response Time Expectation
AppSumo users receive the same response window as our standard support:
24 hours for general support inquiries
Faster for urgent technical issues when possible
Need Help? We’re Here.
If you have questions, run into issues, or need guidance with your AppSumo plan, our support team is always ready to assist.
Just reach out via the Help Center or email us at support@fynloapps.com.