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AI Credit Balance Not Updating

Hannah
Updated

Why your AI credit balance in Fynlo may not update immediately and how to resolve it.

Possible Reasons

  1. Network Delays
    Changes in AI credit balance may take a few moments to sync due to internet connectivity.
  2. Ongoing AI Processing
    Credits are deducted when AI processing starts, but the balance may not reflect the deduction until the process completes.
  3. Multiple Users
    If multiple team members are using AI-powered features simultaneously, the balance may update with a slight delay.

Troubleshooting Steps

  1. Refresh the Page
    Ensure the latest balance is displayed.
  2. Check AI ExpenseTab
    Navigate to the AI Expense Beta section and open the Credit Tracker popover for the detailed breakdown.
  3. Wait a Few Minutes
    Give time for credits to sync after high-volume AI actions.
  4. Contact Support
    If the balance still appears incorrect, provide details about the transaction and affected actions.

Important Notes

  • AI credits are account-specific, and all team members share the same balance.
  • Purchased AI credits are added immediately and do not reset monthly.
  • Monitoring your balance regularly helps prevent running out of credits unexpectedly.

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