Why an AI expense scan in Fynlo may take longer than expected and how to address it.
Possible Reasons
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Large or Multi-Page Documents
- Scanning large PDFs or receipts with many line items may take additional processing time.
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High System Load
- During peak usage periods, AI processing may slow down due to system load.
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Network Connection
- Slow or unstable internet connections can increase processing time.
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Multiple Users Scanning Simultaneously
- If multiple team members perform AI-powered scans at the same time, processing may take longer.
Troubleshooting Steps
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Wait for Completion
- Large scans may take a few minutes; avoid resubmitting immediately.
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Check Document Quality
- Ensure scanned images are clear and readable.
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Monitor Network Connection
- A stable internet connection helps speed up AI processing.
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Retry Later
- If system load is high, try scanning during off-peak hours.
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Contact Support
- If scans consistently take too long, contact Fynlo support with details of the document.
Important Notes
- AI credits are consumed when processing starts, regardless of scan duration.
- Manual edits after scanning do not use additional credits.
- Monitoring your AI credit balance helps prevent unexpected depletion during long scans.