Receipt Scan Failed but Credit Was Used

What happens when a receipt scan fails in Fynlo but an AI credit appears to be deducted, and how to resolve it.

What Happens

• If a receipt scan fails due to technical issues (e.g., network interruptions), the AI credit should be refunded automatically.
• The expense will not appear in your expense list until the scan is successful.
• Users may occasionally see a temporary deduction before the system processes the refund.

Troubleshooting Steps

1. Check AI Credit Balance
   Confirm that the credit has been refunded. If not, wait a few moments for the system to update.
2. Retry Scanning
   Rescan the receipt once the balance reflects the refund.
3. Check Network Connection
   Ensure a stable internet connection to avoid scan failures.
4. Contact Support
   If the credit is not refunded automatically, contact Fynlo support with details of the failed scan.