Why AI Credits Were Used Unexpectedly

Possible reasons why AI credits in Fynlo may appear to be consumed unexpectedly.

Common Reasons

1. AI-Powered Actions Were Performed
   • Each scan and document upload consumes 1 credit.
   • Sometimes users forget that AI-powered actions occurred, resulting in unexpected usage.
2. Multiple Users on the Account
   • AI credits are shared across all team members.
   • Activity by another user reduces the shared credit balance.
3. Failed or Incorrect Scans
   • Failed scans generally refund credits automatically.
   • If the system is still processing, a temporary deduction may appear.
4. System Sync Delays
   • Network or system delays can cause the balance to show lower credits temporarily.

Troubleshooting Steps

1. Confirm Team Activity
   • Verify if another team member performed AI actions that consumed credits.
2. Wait for System Sync
   • Allow a few moments for the system to update balances accurately.
3. Contact Support
   • If discrepancies persist, contact Fynlo support with details of the unexpected usage.

Important Notes

• AI credits are deducted per AI-powered action, shared across the account, and may temporarily appear incorrect due to processing delays.
• Monitoring usage and reviewing logs regularly can help prevent surprises.