What to do if purchased AI credits do not appear in your Fynlo account immediately.
Possible Reasons
- Processing Delay
- Purchased credits may take a few moments to reflect in your account.
- Payment Issue
- If the payment failed or was not completed successfully, credits will not be added.
- Account Sync Issue
- Occasionally, account synchronization may cause a temporary delay in showing credits.
Troubleshooting Steps
- Refresh Your Account
- Log out and back in, or refresh the AI Expense Beta page to update your balance.
- Check Payment Status
- Confirm the payment was processed successfully through your payment method.
- Wait a Few Minutes
- Sometimes credits appear after a short delay due to processing.
- Contact Support
- If credits still do not appear after waiting, contact Fynlo support with the transaction details.
Important Notes
- Purchased AI credits are added immediately once processed, but minor delays can occur.
- Subscription credits reset monthly, but purchased credits remain until used.
- Keep invoices or receipts of purchases for reference