What happens if AI credits are deducted but an expense fails to save in Fynlo, and how do you resolve it.
What Happens
- If an AI-powered scan or action is performed, a credit is deducted immediately when processing starts.
- In rare cases, the expense may fail to save due to technical issues such as network errors or system interruptions.
How Fynlo Handles This
- When a save fails, the AI credit is automatically refunded to your account.
- The expense will not be recorded in your expense list until successfully saved.
- Users can retry the action without losing credits.
Troubleshooting Steps
- Check Your AI Credit Balance
Ensure that the deducted credit was refunded if the save failed. - Retry Scanning or Uploading
Attempt the AI-powered action again. - Check Network Connection
Ensure a stable internet connection to prevent failed saves. - Contact Support
If the issue persists, contact Fynlo support with the transaction details.
Important Notes
- AI credits are consumed only for completed AI actions; failed or unsaved actions refund the credit.
- Monitoring your balance can help confirm credits are correctly refunded.
- Manual edits or uploads after a failed save do not consume additional credits.