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How to Fix Google Drive Connection Issues

Hannah

If you cannot connect your Google Drive to Fynlo AI Expense, follow this quick guide to resolve the most common issues.

✅ Refresh and Try Again

Sometimes the Google authentication page fails to load or gets stuck.

Try this first:

  • Refresh your browser

  • Close the Drive pop-up and click Connect Google Drive again

  • Make sure you’re logged into the correct Google account

✅ Make Sure You have Allowed Permissions

During connection, Google asks you to Allow Fynloapps access.

If you clicked Deny, the connection will fail.

Fix:

  1. Try connecting again

  2. When Google prompts you, click Allow/Continue.

  3. Complete the connection

✅ You Must Select a Folder

Fynlo cannot scan your Drive until:

✔ You select one folder
✔ You click Save / Done

If you skipped the folder selection, reconnect and choose a folder.

✅ Check if a Popup Blocker Is Blocking the Google Window

Google login opens in a pop-up window.

If your browser blocks pop-ups, Fynlo cannot load Google.

Fix:

  1. Look for a pop-up blocked icon near your URL bar

  2. Allow pop-ups for: manage.fynloapps.com

  3. Try connecting again

✅ Log Out and Log Back In

If Google is stuck:

  1. Logout of Fynlo

  2. Logout of Google (optional)

  3. Log back in

  4. Try connecting again

✅ Make Sure You Are Connected to the Internet

A slow or unstable connection can cause the Google authentication window to fail.

Try switching networks or reconnecting your Wi-Fi.

✅ Disable VPN or Incognito Mode

VPNs and Incognito mode may block Google authentication.

Fix:

  • Turn off your VPN

  • Open Fynlo in a normal browser window

  • Try connecting again

❌ Still Can’t Connect? Try These Final Steps

Clear Browser Cache

Old session data sometimes prevents Google from authenticating.

Steps:

  • Chrome: Settings → Privacy → Clear Browsing Data → Cached Images & Files

  • Reload the page

Try Another Browser

Recommended browsers:

  • Google Chrome (best)

  • Microsoft Edge

  • Safari

Avoid older browsers that may block Google login.

🟢 When Everything Works

Once successfully connected, you should see:

✔ Your folder path
✔ Receipts automatically scan in the Receipts tab