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My Receipts Are Not Showing in AI Expense – How to Fix It

Hannah
Updated

If your receipts are not appearing in AI Expense, don’t worry—this guide will help you troubleshoot the most common causes and get your receipts to show up correctly.

✅ 1. Make Sure You Uploaded Receipts to the Correct Folder

AI Expense scans only one specific folder in Google Drive (the folder you connected during setup).

Fix:

  • Open Google Drive

  • Check if your receipt files were uploaded to the AI Expense Folder

  • Move any misplaced files into the correct folder

🗂️ 2. Check Supported File Types

AI Expense only scans supported file formats.

Supported types include:

  • JPG / JPEG

  • PNG

  • PDF

Fix:

  • Make sure the file type is one of the above

  • If not, re-upload a supported file format

🔄 3. Refresh or Re-Sync the Integration

Sometimes the sync between Google Drive and AI Expense pauses.

Fix:

  • Go to Settings → AI Expense

  • Click Re-sync Drive or Reconnect Google Drive

  • Wait a few seconds for the sync to complete

📅 4. Make Sure the Receipt Was Recently Uploaded

AI Expense may take a short time to process new files.

Fix:

  • Wait 1–2 minutes and refresh the AI Expense page

  • Very large PDF files may take longer to scan

📝 5. Check If Your File Name Contains Special Characters

Certain special characters can cause scanning issues.

Avoid file names with:
# % & { } < > * ? / \ + | “ :

Fix:

  • Rename the file (e.g., from Receipt#123?.pdf → Receipt_123.pdf)

  • Re-upload it into the AI Expense folder

🔧 6. Verify Folder Permissions

If your Google Drive permissions changed, AI Expense may not have access.

Fix:

  • Right-click the AI Expense folder in Google Drive

  • Go to Share

  • Make sure the connected Google account still has Editor access

🗑️ 7. Check If You Accidentally Archived or Deleted the Receipt

Fix:

  • Check the Archived tab (if available)

  • Check Google Drive Trash

  • Restore the file and move it back to the AI Expense folder

⚠️ 8. Your Folder Might Be Too Large

Overloading the AI Expense folder with hundreds of files may slow down scanning.

Fix:

  • Move older files into a subfolder

  • Keep only active receipts inside the AI Expense folder

🆘 Still Not Showing?

If you’ve tried the steps above and the receipt still doesn’t appear, contact support:

📩 support@fynloapps.com

We’re happy to assist!

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