What should I do if my receipt fails to upload?

If your receipt does not upload successfully, it may be due to an unsupported file format or other upload issues.

Supported File Formats

AI Expense currently supports the following formats:

• ✅ JPEG
• ✅ PNG / IMG
• ✅ PDF
• ❌ HEIF / HEIC (not supported)

How to Fix Upload Issues

1. Check the file format
   • If your file is in HEIC/HEIF (common for iPhone photos), convert it to JPEG or PNG before uploading.
2. Re-upload the file
   • Try uploading again after conversion.
3. Check file quality
   • Ensure the receipt is clear, not corrupted, and under the maximum file size limit.

💡 Tip: If you frequently use iPhone, update your camera settings to save images in JPEG format by default to avoid upload issues.